Refunds & Returns

Questions about the return process

You can return your item(s) for a refund or store credit within 30 days from the date the package was delivered to you.
Please follow these steps to make a return;

1- Email us here with your name, surname, order number, product name(s) and return reason.
2- Print the return label we have sent to you.
3- Stick the return label on the outside of the package and take it to your nearest local post office.
4- Email us the tracking number after the package has been shipped.

*Items must be undamaged, unused and in their original packaging.
*Items must be shipped within 5 days at the latest after the return label is created.

After you forward us the tracking number of the returned package: Any funds due should appear on your bank statement within 1-7 working days (Please note that refund times are dictated by the card issuers and are outside our control). Refunds will be credited to your original method of payment only

We offer free 30-day return shipping to ensure that our customers have a hassle-free shopping experience and feel confident in their purchases.

If you received a damaged or defective item, we offer free returns within 30 days of purchase. To initiate the return process, please refer to our "How do I return my package?" section and follow the instructions carefully.

Please note that you'll need to add a photo of the product to demonstrate the issue you're experiencing. Once we receive your return request and verify the issue, we'll process your return promptly.

We are happy to help you with an exchange if there is a problem with the product you received. If the item is defective, damaged, or you received the wrong product, we will gladly exchange it for you. However, if there is no problem with the product and you simply changed your mind, we do not accept exchanges.

If the reason for the return is due to an issue with the product that is the fault of our store, we will refund the original shipping charge along with the cost of the item. However, if the return is due to a customer preference (for example, changing your mind about the product), we do not refund the original shipping charge.

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