Any orders placed after 16:00 pm SATURDAY will be dispatched on Monday.
You can return your item for a refund within 30 days from the date the package was delivered to you.
Read our Return Instructions here.
To ensure that your change request can be processed, we kindly ask that you contact us within 1-3 hours after placing your order. We will accept the change made within this period.
If you contact us within 12 hours after placing your order, we will still do our best to assist you with your change request. However, if your order has already been shipped, we regret to inform you that we will not be able to make any changes to the address.
You can return your item(s) for a refund or store credit within 30 days from the date the package was delivered to you.
Please follow these steps to make a return;
1- Email us here with your name, surname, order number, product name(s) and return reason.
2- Print the return label we have sent to you.
3- Stick the return label on the outside of the package and take it to your nearest local post office.
4- Email us the tracking number after the package has been shipped.
*Items must be undamaged, unused and in their original packaging.
*Items must be shipped within 5 days at the latest after the return label is created.
If you received a damaged or defective item, we offer free returns within 30 days of purchase. To initiate the return process, please refer to our "How do I return my package?" section and follow the instructions carefully.
Please note that you'll need to add a photo of the product to demonstrate the issue you're experiencing. Once we receive your return request and verify the issue, we'll process your return promptly.
We offer free 30-day return shipping to ensure that our customers have a hassle-free shopping experience and feel confident in their purchases.
Yes, we do! We work with high-quality cargo companies to ensure that we can ship our products to more than 160+ countries around the world. Whether you're across the border or across the ocean, we can get your order to you safely and efficiently.
After you forward us the tracking number of the returned package: Any funds due should appear on your bank statement within 1-7 working days (Please note that refund times are dictated by the card issuers and are outside our control). Refunds will be credited to your original method of payment only.